Refunds and cancellations

Until those are settled, a refund request is handled individually. Ask through the contact form with your order reference and the course name.

A free course has nothing to refund. Leaving one has no cost and no record beyond your own progress being kept, so you can return to it later.

Where a live or face-to-face session is cancelled and no alternative date works for you, the part of your enrolment covering that session is refunded. This is not discretionary: you paid for a session that did not happen.

Where a session moves, you will be offered the new date or the refund above. We do not treat a moved date as attendance.

A refund after a certificate has been issued withdraws the certificate, because the assessment it attests to was paid for and then unwound. The withdrawal is recorded as a revocation and is visible to anyone checking the number — it is not deleted, since other people may already have verified it.

Refunds go back to the card or account the payment came from, through the same payment provider. We cannot pay a refund to a different card, and the time it takes to appear is the provider's and your bank's, not ours.